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FAQ

Common Questions About Hearing Aids Answered

Below you'll find common questions about hearing aid wear and their answers.

How do I turn my hearing aids on and off?

Some hearing instruments turn on when the battery door is closed and turn off when it is open. Others have switches. To find instructions for your specific hearing aid, visit our Product Manuals page [LINK].

How often should I clean my hearing aids?

Cleaning your hearing aids should be part of your daily routine. You should also bring your hearing aids in to your Hearing Center for a free professional cleaning and at least once a year.

When should I change the wax guard?

Every person produces a different amount of earwax. Some people will need to change the wax guard weekly, while others can go several months between changes.  Inspect your wax guard regularly and change it when wax becomes visible.

How do I know when it is time to change the batteries?

Today’s hearing aids will produce a beeping sound at regular intervals to alert you that the battery is low. When you hear this alert, it is time to change the battery.

How long should my hearing aid batteries last?

Your hearing aid batteries should last between 5 and 10 days. (Larger batteries will last longer than smaller ones). If you are worried your batteries are not lasting as long as they should, talk to your Hearing Care Provider.

How do I obtain new batteries?

All Connect Hearing hearing aids come with 3 years of free batteries. Refills can be picked up at your Hearing Center [how often? Should they call first to ensure inventory is there?]

Why is my hearing aid beeping?

This is likely the low battery indicator letting you know it is time to change your batteries. Please refer to your hearing aid manual [LINK] for more information.

I feel pressure in my ears. Is this normal?

A slight sensation of pressure is normal. If this feeling does not go away after a few days or you develop ear pain, contact your Hearing Professional.

My own voice sounds funny, like I’m talking in a barrel. Will this go away?

Most new hearing aid wearers find their own voice sounds particularly strange at the beginning. This is normal and usually goes away with time. If you continue having problems with your voice for several weeks, contact your Hearing Care Professional.

What should I do if I experience whistling or feedback?

It is normal to hear occasional squealing when something is placed next to the hearing aid, such as a hand. Other occasional whistling can often be corrected by removing and re-inserting the hearing aid or cleaning it. However, if you are hearing feedback on a regular basis, contact your Hearing Care Professional. This may indicate that your hearing aids are fitted too loose or that a part needs to be replaced.

Can I wear my hearing aids with eyeglasses?

Yes. Many people wear hearing aids that sit behind the ear together with glasses with no problems. Simply exercise caution when removing your glasses to ensure they don’t dislodge your hearing aids.

What should I do if I lose or damage my hearing aids?

All Connect Hearing hearing aids are backed by a 3-year Loss & Damage warranty.* Please contact your center for information on repairing or replacing your hearing aids.

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