Day of the WeekHours
Friday8:30 AM - 5:00 PM
SaturdayClosed
SundayClosed
Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Book Appointment Online

Address

2201 Broadway
Ste 812
Oakland, CA 94612
US

Regular Opening Hours:

Day of the WeekHours
Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
SaturdayClosed
SundayClosed

About AudioNova Oakland

Connect Hearing Oakland is part of a nationwide chain of convenient neighborhood hearing care centers. Our Hearing Care Professionals are passionate about helping people to hear better, applying a consistent process to determine the best recommendations for your hearing health. We provide free hearing tests and a risk-free trial with hearing aids that are right for you. US10168
    The Latest Hearing Aid Technology
    • Image of anPhonak Audéo Lumity hearing aid

      Phonak Audéo Lumity

      The Lumity is Phonak’s most advanced hearing aid. With Lumity’s Smartspeech™ Technology and intelligent ActiveVent speakers, speech and understanding soar to new levels. Control phone calls and stream audio with a touch of the finger. The waterproof universal connectivity and options light up users’ conversations, no matter the environment.
    • Image of an Phonak Virto P-Titanium hearing aid

      Phonak Virto P-Titanium

      The Phonak Virto Paradise, is a sleek in-the-ear model that is customized for the perfect fit. This 3D printed shell is the world’s first Titanium hearing aid and is 15x stronger than traditional acrylic hearing aids. Customize listening environments along with streaming music and calls when you pair this discreet hearing aid to Android or iOS smartphones.
    • Image Unitron Moxi V

      Unitron Moxi V

      Unitron’s Moxi V is built on the Vivante platform, featuring their best sound performance. Users can experience the latest Integra OS with push-button controls to enhance their conversations in loud background noise and a new feature: HyperFocus with 360 degree improvement for face-to-face conversations no matter where the speaker is located.
    Professional Hearing Healthcare
    Audiologist
    Our Services
    Our Connect Hearing Staff provides the absolute best in hearing care services starting with professional hearing screenings, audiogram results and consultation on the latest hearing solutions.

    • Hearing Testing & Consultation
    • Telehealth Services
    • Hearing Aid Maintenance & Repair
    • Tinnitus Therapy
    Book an Appointment OnlineLink Opens in New Tab
    A happy man and woman looking at a tablet
    Product Satisfaction
    We carry the latest hearing aids from Phonak and AudioNova, 2 global leaders in hearing aid technology. Our priority is finding the right solution that meets our patients’ hearing, lifestyle and financial needs.

    • RISK-FREE hearing aid trial
    • 45 day money-back guarantee
    • 3-year warranty and 3-year loss & Damage
    • 3-years FREE Batteries
    Learn MoreLink Opens in New Tab

    Reviews of AudioNova Oakland

    4.9
    4.8
    Rating 4.8
    (345 Reviews)
    AudioNova4.9
    (232 Reviews)
    Google4.9
    (113 Reviews)
    • Dilo Wijesuriya
      Jun 4, 2025
      5
      Rating 5.0
      My experience with Rene and Ruth were fantastic. They helped my father (90+) to get a hearing aide with no issues. They spoke with the insurance company multiple times and assisted with a special rate. Appointment setting, in person visit, communication and follow up was exemplary. They made it easy to purchase the hearing aide. I highly recommend this company in Oakland. Thank you Rene and Ruth.
      Response from AudioNova Oakland
      Jun 5, 2025
      Thank you for your great feedback Dilo, we're pleased you were happy with your experience.
    • Barbara W
      Jun 3, 2025
      5
      Rating 5.0
      Rene Morten is personable, knowledgeable, friendly, professional and competent. I received the care, information and advice I needed.
      Response from AudioNova Oakland
      Jun 5, 2025
      Thank you for your rating Barbara, it means a lot to us to hear from happy customers.
    • Joan,S
      May 20, 2025
      5
      Rating 5.0

      Professional and knowledgeable service
    • Lillian
      May 10, 2025
      5
      Rating 5.0
      None
      Response from AudioNova Oakland
      Jun 6, 2025
      Thank you so much for your rating, we hope to see you again soon.
    • myung kim
      Apr 4, 2025
      5
      Rating 5.0
      Response from AudioNova Oakland
      Apr 7, 2025
      Thank you so much for your rating, we hope to see you again soon.
    • Gantipaa
      Apr 2, 2025
      5
      Rating 5.0
      Complete, but united healthcare is not providing the access that they have provided in the past,
    • Carol MW
      Mar 21, 2025
      5
      Rating 5.0
      Helpful information, answered all questions.
      Response from AudioNova Oakland
      Mar 21, 2025
      We're happy that you were satisfied with our service Carol. We hope to see you again soon.
    • Malcolm H
      Mar 12, 2025
      5
      Rating 5.0
      Outstanding service
      Response from AudioNova Oakland
      Mar 12, 2025
      Thank you for the positive review! We are thrilled to provide hearing care, just the way you want it.
    • Tommy Wong
      Mar 7, 2025
      4
      Rating 4.0
      Okay
      Response from AudioNova Oakland
      Mar 13, 2025
      Hello Tommy. We appreciate your comments, if you have additional feedback to share with us about how we could improve, please email feedback@audionova.com.
    • Fran R
      Mar 6, 2025
      5
      Rating 5.0
      The audiologist was professional. She understood that because my hearing hadn't changed much from the last test, if I didn't want hearing aids then and still didn't want them now, then I didn't feel I need them yet.
      Response from AudioNova Oakland
      Mar 6, 2025
      Hello Fran. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Carol G
      Mar 6, 2025
      5
      Rating 5.0
      Very easy to work with. I love my hearing aides!
      Response from AudioNova Oakland
      Mar 6, 2025
      Hello Carol. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Darryl W.
      Feb 25, 2025
      5
      Rating 5.0
      The doctor was awesome .....
      Response from AudioNova Oakland
      Feb 25, 2025
      Thank you for your great feedback, we're pleased you were happy with your experience.
    • Eileen T
      Feb 18, 2025
      5
      Rating 5.0
      Great customer service, very helpful.
      Response from AudioNova Oakland
      Feb 19, 2025
      Hello Eileen. Thank you for your great feedback, we're pleased you were happy with your experience.
    • renee shine
      Feb 18, 2025
      5
      Rating 5.0
      Response from AudioNova Oakland
      Mar 3, 2025
      Thank you for the great review Renee! It means a lot to us to hear from happy customers.
    • Jamie G.
      Feb 6, 2025
      5
      Rating 5.0
      Dr. Lanns takes the time to answer my questions. I've learned a lot.
    • Amitava Guha
      Feb 1, 2025
      4
      Rating 4.0
      Dr, Cherysse E Lanns, Au.D. was very kind to explain the Phonak hearing aid packages to me. After our meeting, I had some additional questions about the BEST and the BETTER packages, for which I request an additional meeting. Thank you Dr. Lanns and thanks Ruth for talking to my medical insurance company.
    • Gary Y
      Jan 23, 2025
      5
      Rating 5.0
      Excellent friendly staff
      Response from AudioNova Oakland
      Jan 23, 2025
      Hello Gary. Thank you for sharing your lovely feedback about our team at 2201 Broadway.
    • Jenny W
      Dec 18, 2024
      5
      Rating 5.0
      Dealt with all my issues
      Response from AudioNova Oakland
      Dec 18, 2024
      Thank you so much for your rating, we hope to see you again soon.
    • Juanita A
      Dec 12, 2024
      4
      Rating 4.0
      Very personable and with ease to communicate.
      Response from AudioNova Oakland
      Dec 12, 2024
      Thank you for taking the time to provide us with a positive review! We love being able to provide life-changing hearing care solutions.
    • Tommy Wong
      Dec 5, 2024
      5
      Rating 5.0
      Great appo
      Response from AudioNova Oakland
      Dec 5, 2024
      Thank you so much for your rating, we hope to see you again soon.
    • Jim Swartwout
      Dec 4, 2024
      5
      Rating 5.0
      Response from AudioNova Oakland
      Dec 4, 2024
      Thank you for your rating Jim, it means a lot to us to hear from happy customers.
    • Mark Isaacs
      Dec 3, 2024
      2
      Rating 2.0
      Service in the past was reasonably good despite there being a different hearing specialist every time I went. The last time I visit, however, there was a "manager" from Southern California who was present during the entire visit. By the end of the visit I had the distinct impression that she was there to push sales. There was a price list on the table before I even opened my mouth. I won't be back.
      Response from AudioNova Oakland
      Dec 4, 2024
      We always aim to deliver a great experience, and we're sorry that our service did not meet your expectations. Thanks for taking the time to bring this to our attention. We will use your feedback to help us improve in the future.
    • Steve Estigoy
      Nov 20, 2024
      5
      Rating 5.0
      It was a little hard trying to locate their office but I have to say that the staff was totally AWESOME. The visit was quick and she explained things very thoroughly. I will/would recommend this business 100 percent. Very satisfied. Usually I feel that medical appointments that they always try to rush you out. Not here
    • Trish Elliott
      Nov 15, 2024
      5
      Rating 5.0
      I inter-acted with Ruth and Dr. Lanns, both of whom were gracious and professional.
    • marcianito p
      Oct 28, 2024
      5
      Rating 5.0
      Extensive test done.
      Response from AudioNova Oakland
      Oct 29, 2024
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • Eileen T
      Oct 22, 2024
      5
      Rating 5.0
      Great advice
      Response from AudioNova Oakland
      Oct 23, 2024
      Thank you Eileen for sharing your fabulous review with us.
    • marcianito, p
      Oct 22, 2024
      5
      Rating 5.0
      Very thorough audio test. Great consultation.
      Response from AudioNova Oakland
      Oct 22, 2024
      Thank you for your rating, it means a lot to us to hear from happy customers.
    • David, W
      Oct 19, 2024
      5
      Rating 5.0
      Great service! Thanks
      Response from AudioNova Oakland
      Oct 21, 2024
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • Gloria Fong
      Sep 26, 2024
      5
      Rating 5.0
      The office is clean and the staff of Ruth and Dr. Lanns are professional and polite. Thank you,
      Response from AudioNova Oakland
      Sep 27, 2024
      Hello Gloria. Thank you for sharing your lovely feedback about our team at 2201 Broadway.
    • Deleign Thompson
      Sep 25, 2024
      5
      Rating 5.0
      Everything was done in a timely manner and I had a good experience and outcome
      Response from AudioNova Oakland
      Sep 27, 2024
      Thank you for your great feedback, we're pleased you were happy with your experience.
    • Kathryn H
      Sep 18, 2024
      5
      Rating 5.0
      Helpful advice
      Response from AudioNova Oakland
      Sep 19, 2024
      Hello Kathryn. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Lil S.
      Sep 11, 2024
      5
      Rating 5.0
      Thanks
    • JeffM
      Sep 5, 2024
      5
      Rating 5.0
      Nice folks, seemed like good service and professionalism. 🤔😉😊
      Response from AudioNova Oakland
      Sep 6, 2024
      Thanks so much for your feedback ! We’re Jeff really glad you enjoyed our service.
    • Bosco Harris
      Aug 28, 2024
      1
      Rating 1.0
      My visit to Connect was unpleasant and disappointing. I do not intend to return.
      Response from AudioNova Oakland
      Aug 29, 2024
      We're sorry that our service didn't meet your expectations, we'd love to hear more so we can address any issues, please contact us at (510) 625-8039 or email us at US10168@connecthearing.com to tell us more.
    • Irene S.
      Jun 4, 2024
      5
      Rating 5.0
      Glad to see someone helpful with my TV Roger amplifier. Still need to find out how to use it.
    • Ernest N
      May 2, 2024
      5
      Rating 5.0
      Both the intake/receptionist Ruth and especially the service provider Michelle were competent, knowledgeable, efficient, pleasant, and easy to be asked questions and gave excellent answers.
      Response from AudioNova Oakland
      May 2, 2024
      Ruth and Michelle will be delighted to hear that Ernest we'll be sure to pass the feedback on.
    • Erik B
      Apr 25, 2024
      5
      Rating 5.0
      Excellent service, and friendly staff.
      Response from AudioNova Oakland
      Apr 25, 2024
      Hello Erik. Thank you for sharing your lovely feedback about our team at Broadway.
    • KANG J.
      Mar 28, 2024
      4
      Rating 4.0
      GOOD, BUT GIFT CARD ON THE ROAD.
    • Gene Pfeiffer
      Mar 21, 2024
      5
      Rating 5.0
      Response from AudioNova Oakland
      Mar 21, 2024
      Thank you for your rating Gene, it means a lot to us to hear from happy customers.
    • Pauline B
      Mar 19, 2024
      5
      Rating 5.0
      Great service
    • Liliane K
      Mar 12, 2024
      5
      Rating 5.0
      Got all my questions answered
    • Mitsuru Tada
      Jan 10, 2024
      5
      Rating 5.0
      Response from AudioNova Oakland
      Jan 11, 2024
      Thank you for your rating Mitsuru, it means a lot to us to hear from happy customers.
    • Kim Nguyen
      Jan 10, 2024
      5
      Rating 5.0
      came here to get custom earplugs and they were so nice and helpful throughout the process. I decided to come back for a hearing test, and they continued to be super gentle and nice through the process. Any questions I had, Heather was happy to answer. The front desk receptionist, Ruth, is super nice and easy to talk to. Very welcoming business who gets the job done.
    • Mesfin Z
      Jan 9, 2024
      5
      Rating 5.0
      Prompt and professional at that
    • Ali Kashani
      Dec 13, 2023
      5
      Rating 5.0
      A veteran of Connect Hearing, Michele Moreland is terrific in her customer service and overall knowledge of hearing and your company. Keep her!
    • Gabriel Beccar Varela
      Dec 8, 2023
      5
      Rating 5.0
      Very pleasant, professional and efficient
      Response from AudioNova Oakland
      Dec 8, 2023
      Thank you so much for your rating, we hope to see you again soon.
    • clifford S
      Dec 8, 2023
      4
      Rating 4.0
      Your link to your office address is wrong it listed as 2221 Broadway. The only way I found the office is by the name of the building
      Response from AudioNova Oakland
      Dec 8, 2023
      Thank you for sharing your feedback with us. We'll pass your comments along to our team at 2201 Broadway.
    • Jeremy S
      Dec 5, 2023
      5
      Rating 5.0
      Very thoughtful and attentive.
      Response from AudioNova Oakland
      Dec 5, 2023
      Thank you for your great feedback Jeremy! We are pleased that you are satisfied with us.
    • Corna R.
      Nov 18, 2023
      5
      Rating 5.0
      I had a pleasant 'first time hearing test visit todat, 11.17.23. The doctor was knowledgeable and experienced...I left with renewed information on how my hearing has changed through the years, I'm (76) years. Thank you
    • Jon C
      Oct 27, 2023
      5
      Rating 5.0
      When one of my hearing aids died, Connect Hearing had me drop it off to their office and had a loaner pair ready for me to use. Repair was made under warranty and I got back my original pair good as new eight days later. The hearing tech, Gabriella, installed new retention wires and better fitting ear domes. Her knowledge of hearing aids top notch and she is an excellent communicator. I must also give praise the office manager, Ruth, who made it possible for a quick turnaround just before I left on a trip. I am very pleased with my experience.
      Response from AudioNova Oakland
      Oct 30, 2023
      Thank you for your comments, it's wonderful to hear how well Gabriella and Ruth represent Connect Hearing!
    • Paul Barneich
      Oct 12, 2023
      5
      Rating 5.0
      Great customer service
      Response from AudioNova Oakland
      Oct 12, 2023
      Thank you for your great feedback Paul! We are pleased that you are satisfied with our customer service.
    • Etienne Isler
      Sep 27, 2023
      5
      Rating 5.0
      Great customer service
      Response from AudioNova Oakland
      Sep 28, 2023
      Thank you for your great feedback Etienne! We are pleased that you are satisfied with our customer service.
    • Lung, D.
      Sep 18, 2023
      4
      Rating 4.0
      Patient and thorough hearing specialist
    • Diane B
      Sep 8, 2023
      5
      Rating 5.0
      I had a very good experience with Connect Hearing. My audiologist, Gabby
      couldn't have been more professional.She and the front desk were friendly and helpful.

    • Herb B
      Sep 7, 2023
      4
      Rating 4.0
      informative/helpful
      Response from AudioNova Oakland
      Sep 7, 2023
      Thank you for your great feedback, we're pleased you were happy with your experience.
    • Scott B
      Aug 29, 2023
      5
      Rating 5.0
      Nita took me in as soon as I arrived and cleaned and tuned my hearing aids in ten minutes.
      Response from AudioNova Oakland
      Aug 29, 2023
      Thank you for your comments, it's wonderful to hear how well
      Scott represents Connect Hearing!
    • Helene, P
      Aug 23, 2023
      5
      Rating 5.0
      Great customer care
      Response from AudioNova Oakland
      Aug 23, 2023
      Hello Helene. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Lillian S
      Aug 22, 2023
      5
      Rating 5.0
      Excellent Professionalism!
      Response from AudioNova Oakland
      Aug 22, 2023
      Hello Lillian. We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • Catherine, Tran
      Aug 21, 2023
      5
      Rating 5.0
      Very professional
      Response from AudioNova Oakland
      Aug 21, 2023
      Hello Catherine. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Graciela S.
      Aug 19, 2023
      4
      Rating 4.0
      Wait time was a bit longer thanexpected
    • Barbara, W
      Jul 22, 2023
      5
      Rating 5.0
      Great customer service, professional, personable, knowledgeable, friendly, and competent.
      Response from AudioNova Oakland
      Jul 24, 2023
      Thanks so much for your feedback Barbara! We’re really glad you enjoyed our service.
    • Beverly S
      Jul 15, 2023
      5
      Rating 5.0
      Great service
      Response from AudioNova Oakland
      Jul 17, 2023
      Hello Beverly. We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • Tommy
      Jul 14, 2023
      5
      Rating 5.0
      Hearing counselor was professional and solved my problem.
      Response from AudioNova Oakland
      Jul 14, 2023
      Thank you for the great review Tommy! It means a lot to us to hear from happy customers.
    • Lesley J
      Jul 7, 2023
      5
      Rating 5.0
      I was able to be seen the next day and my problem was fixed within ten minutes. Thanks!
      Response from AudioNova Oakland
      Jul 7, 2023
      Hello Lesley. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Joe
      Jul 1, 2023
      5
      Rating 5.0
      It was a very pleasant and very knowledgeable person.
      Response from AudioNova Oakland
      Jul 3, 2023
      Hello Joe. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Daniel L.
      Jun 22, 2023
      5
      Rating 5.0
      Nita was very friendly, knowledgeable and helpful. It was a pleasure to have her work with me.
      Response from AudioNova Oakland
      Jun 22, 2023
      Thank you for your comments, it's wonderful to hear how well Nita represents Connect Hearing!
    • Rolayn T
      Jun 19, 2023
      5
      Rating 5.0
      Excellent! Professional and knowledgeable.
      Response from AudioNova Oakland
      Jun 20, 2023
      Hello Rolayn. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Jose A Segura
      Jun 12, 2023
      5
      Rating 5.0
      I'm so happy..thank you for your help the vision of my life with my new hearing care for me is pure gold for my health.....thank you
      Response from AudioNova Oakland
      Jun 12, 2023
      Hello Jose. Thank you for your great feedback, we're pleased you were happy with your experience.
    • Romulus P
      Jun 7, 2023
      5
      Rating 5.0
      Excellent evaluation and service
      Response from AudioNova Oakland
      Jun 7, 2023
      Thank you for your rating Romulus, it means a lot to us to hear from happy customers.
    • Ami Z
      Jun 2, 2023
      5
      Rating 5.0
      Very professional staff
    • Michael D
      Jun 1, 2023
      5
      Rating 5.0
      I was able to get an appointment on short notice, and Nita repaired my injured hearing aid, updated my hearing aid app for blue tooth on my phone, and even took a look at my "back-up" hearing aids. In and out in record time!
      Response from AudioNova Oakland
      Jun 1, 2023
      Thank you Michael for sharing your fabulous review with us.
    • Brian H.
      May 31, 2023
      4
      Rating 4.0
      Timely, friendly, efficient service. Helpful advice.
      Response from AudioNova Oakland
      Jun 1, 2023
      Brian, thank you for the great review!
    • Jan T
      May 31, 2023
      5
      Rating 5.0
      Easy to get appointment. Nida explained the process well.
    • Louie B.
      May 19, 2023
      5
      Rating 5.0
      Excellent service. Repaired my hearing aid on site and adjusted the volume. Helped me explore a new device. Very helpful and efficient.
      Response from AudioNova Oakland
      May 19, 2023
      Thank you for your great feedback Louie! We are pleased that you are satisfied with us.
    • Braley
      May 18, 2023
      5
      Rating 5.0
      Came in at the designated time, was seen within a couple of minutes. Nita was friendly and professional.
      Response from AudioNova Oakland
      May 19, 2023
      Thank you for your great feedback Braley! We are pleased that you are satisfied with our service.
    • Martha S
      May 17, 2023
      5
      Rating 5.0
      Very knowledgeable and extremely nice.
    • Eddie W.
      May 11, 2023
      5
      Rating 5.0
      very professional care and good communication skills from Nita.
    • irene
      May 6, 2023
      5
      Rating 5.0
      Professional good work.
      Response from AudioNova Oakland
      May 9, 2023
      Thanks for sharing your experience at Broadway, we're delighted you're happy with the service.
    • Thomas S.
      May 4, 2023
      5
      Rating 5.0
      Great, friendly service~
    • Pauline B
      Apr 27, 2023
      5
      Rating 5.0
      Personal, pleasant and friendly information.
      Response from AudioNova Oakland
      Apr 28, 2023
      Hello Pauline. Thank you for sharing your lovely feedback about our team at Broadway.
    • Angelica, A
      Apr 27, 2023
      5
      Rating 5.0
      Great people and very helpful.
      Response from AudioNova Oakland
      Apr 27, 2023
      Thank you for your great feedback Angelica! We are pleased that you are satisfied with our service.
    • Ahmed Al Raeeini
      Apr 20, 2023
      5
      Rating 5.0
      Professional and friendly service.
      Response from AudioNova Oakland
      Apr 20, 2023
      Thanks for using Connect Hearing, Ahmed, we're pleased that you found our service was good.
    • Bob Dean
      Apr 18, 2023
      5
      Rating 5.0
      Very pleasant and attentive help. All my questions were answered and the services were provided effectively!
      Response from AudioNova Oakland
      Apr 19, 2023
      Thank you for your great feedback Bob! We are pleased that you are satisfied with our service.
    • TU DINH
      Apr 15, 2023
      5
      Rating 5.0
      Friendly, helpful, kindly.
      Response from AudioNova Oakland
      Apr 17, 2023
      Thank you for the great review! It means a lot to us to hear from happy customers.
    • Shane, B
      Apr 12, 2023
      5
      Rating 5.0
      Excellent service and information.
    • Liliane K
      Mar 31, 2023
      5
      Rating 5.0
      Great customer service
      Response from AudioNova Oakland
      Apr 3, 2023
      Thank you for your great feedback Liliane! We are pleased that you are satisfied with our customer service.
    • Alicia
      Mar 25, 2023
      5
      Rating 5.0
      Listens well and solved my problem. Hate the high security building the elevator is unnerving
      Response from AudioNova Oakland
      Mar 27, 2023
      Hello Alicia, We appreciate your comments, if you have any more feedback to share with us about how we could improve, please email us US10168@connecthearing.com.
    • Bergit M
      Mar 10, 2023
      5
      Rating 5.0
      excellent
      Response from AudioNova Oakland
      Mar 10, 2023
      Thanks for using Connect Hearing, Bergit, we're pleased that you found our service was good.
    • Kathryn C.
      Mar 9, 2023
      5
      Rating 5.0
      Fantastic representative, Nita. Her explaining and hearing aid skills are great.
    • Janet E.
      Mar 9, 2023
      5
      Rating 5.0
      Patience, helpful information and thorough examination from our audiologist.
    • Peter H
      Mar 3, 2023
      5
      Rating 5.0
      Nita was excellent and explained everything in detail
      Response from AudioNova Oakland
      Mar 6, 2023
      Thank you for your comments, it's wonderful to hear how well Nita represents Connect Hearing!
    • Natalie, s
      Feb 22, 2023
      5
      Rating 5.0
      Very patient, caring and knowledgeable
      Response from AudioNova Oakland
      Feb 22, 2023
      Thank you for your great feedback, we're pleased you were happy with your experience.
    • Michael G
      Feb 21, 2023
      4
      Rating 4.0
      Focused service for my hearing aids. Effective information.
    • Mekbeb G
      Feb 16, 2023
      5
      Rating 5.0
      Extremely impressed and delighted with the consultation.Very pleased and helpful Doctor. I felt well informed and very nice manner. Thank you.
      Response from AudioNova Oakland
      Feb 17, 2023
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • Beverly C.
      Feb 15, 2023
      5
      Rating 5.0
      I had a great appointment with Nita. Very good customer service. Nita was very knowledgeable about hearing aids and tested me for hearing loss.
      Response from AudioNova Oakland
      Feb 15, 2023
      Thank you for your comments, it's wonderful to hear how well Nita represents Connect Hearing!
    • Jon P
      Feb 9, 2023
      5
      Rating 5.0
      Nita Villas was warm and friendly. Best of all she is a good listener and was able to address all my concerns and problems with my hearing aids. I am looking forward to my follow up visit in two weeks.
      Response from AudioNova Oakland
      Feb 10, 2023
      Hello Jon. Thank you for sharing your lovely feedback about our team at 201 Broadway.
    • irene
      Jan 20, 2023
      5
      Rating 5.0
      Very patient and professional care with good suggestions to improve my hearing.
      Response from AudioNova Oakland
      Jan 20, 2023
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • David R
      Jan 20, 2023
      5
      Rating 5.0
      Great service!!
      Response from AudioNova Oakland
      Jan 20, 2023
      Thank you for your great feedback David! We are pleased that you are satisfied with our service.
    • Paul B
      Dec 31, 2022
      5
      Rating 5.0
      Very good
    • Roy W.
      Dec 17, 2022
      5
      Rating 5.0
      Competent, friendly, and courteous. Thorough examination, thorough explantion of my hearing and of the available solutions.
      Response from AudioNova Oakland
      Dec 19, 2022
      Thank you so much for your 5-star review! We will share this with the Broadway team to let them know to keep up the amazing work.
    • Jim H
      Dec 11, 2022
      4
      Rating 4.0
      Lots of courteous care by Needa!
      Response from AudioNova Oakland
      Dec 12, 2022
      Needa will be delighted to hear that Jim, we'll be sure to pass the feedback on.
    • John Moncher
      Dec 1, 2022
      5
      Rating 5.0
      Devin cleaned and made some adjustments to my hearing aids following a hearing test. Immediately, I had better clarity of hearing. The hearing-aid service was excellent.
      Response from AudioNova Oakland
      Dec 2, 2022
      Thank you for your comments, it's wonderful to hear how well Devin represents Connect Hearing!
    • Dung T
      Dec 1, 2022
      5
      Rating 5.0
      Great customer service.
    • Lesley J
      Nov 19, 2022
      5
      Rating 5.0
      Very helpful staff
      Response from AudioNova Oakland
      Nov 21, 2022
      Thank you for your great feedback Lesley! We are pleased that you are satisfied with us.
    • Kathleen S.
      Nov 17, 2022
      4
      Rating 4.0
      parking would be helpful
    • Jay C
      Nov 16, 2022
      5
      Rating 5.0
      Great customer service
      Response from AudioNova Oakland
      Nov 16, 2022
      Thank you for your great feedback Jay! We are pleased that you are satisfied with our customer service.
    • Edward Wong
      Nov 12, 2022
      5
      Rating 5.0
      Fast, efficient cleaning and adjustments to my Phonic hearing aids. Thanks.
      Response from AudioNova Oakland
      Nov 14, 2022
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • jg
      Oct 16, 2022
      5
      Rating 5.0
      thorough
      Response from AudioNova Oakland
      Oct 17, 2022
      Thank you so much for your rating, we hope to see you again soon.
    • Joe M
      Oct 14, 2022
      5
      Rating 5.0
      He was very pleasant and he took care of my problem.
    • Sharon J
      Oct 8, 2022
      5
      Rating 5.0
      great customer service
      Response from AudioNova Oakland
      Oct 10, 2022
      Thank you for your great feedback Sharon! We are pleased that you are satisfied with our customer service.
    • Thomas A
      Oct 6, 2022
      5
      Rating 5.0
      Great experience
      Response from AudioNova Oakland
      Oct 6, 2022
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • Jim G
      Oct 2, 2022
      5
      Rating 5.0
      All as expected, thank you
    • Devin S
      Oct 1, 2022
      5
      Rating 5.0
      explained well, helpful, accommodated my schedule
      Response from AudioNova Oakland
      Oct 4, 2022
      Thank you for your great feedback, we're pleased you were happy with your experience.
    • Michael D.
      Sep 27, 2022
      5
      Rating 5.0
      Excellent customer service. Very Happy.
      Response from AudioNova Oakland
      Sep 27, 2022
      Thank you for your great feedback Michael! We are pleased that you are satisfied with our customer service.
    • Gregory Rienzo
      Aug 24, 2022
      5
      Rating 5.0
      Service was fine:getting up and down the elevator was challenging.
      GR
      Response from AudioNova Oakland
      Aug 24, 2022
      Thanks for sharing your experience at 2201 Broadway, we're delighted you're happy with the service.
    • Michael G
      Aug 3, 2022
      4
      Rating 4.0
      Always personable and knowledgeable. I received good service. Hearing aids are working wonderfully.
      Response from AudioNova Oakland
      Aug 3, 2022
      Michael, thank you for the great review!
    • Jeremy S
      Jul 30, 2022
      5
      Rating 5.0
      Friendly and knowledgeable.
      Response from AudioNova Oakland
      Aug 1, 2022
      Thank you for your rating Jeremy, it means a lot to us to hear from happy customers.
    • Daniel L.
      Jul 29, 2022
      5
      Rating 5.0
      Knowledgeable, pleasant, and professional audiologist.
      Response from AudioNova Oakland
      Jul 29, 2022
      Thank you so much for your rating, we hope to see you again soon.
    • Betsy M
      Jul 27, 2022
      5
      Rating 5.0
      Really nice guy. Cleaned my hearing aids well. Printed everything out for me, which I appreciated. Gave up on one side for bone conduction testing, but said that, since it was the stronger side, he wasn't worried about it. Something that could have been done better: he asked me in a quiet room if the hearing aids were too loud. Prior employee would talk while I figured it out, but I had nothing to listen to for calibration. Now I have hearing aids that, even on the lowest setting, I can't stand to wear, because they're too loud.
      Response from AudioNova Oakland
      Jul 27, 2022
      Thank you for taking the time to leave a rating for Connect Hearing Broadway we're delighted that you're happy with our service.
    • Romulus P
      Jul 26, 2022
      5
      Rating 5.0
      Excellent customer service
      Response from AudioNova Oakland
      Jul 26, 2022
      Thank you so much for your rating, we hope to see you again soon.
    • Anne A.
      Jul 21, 2022
      5
      Rating 5.0
      Everything was very professional
      Response from AudioNova Oakland
      Jul 21, 2022
      Thank you for your rating Anne, it means a lot to us to hear from happy customers.
    • Joe F.
      Jul 20, 2022
      5
      Rating 5.0
      Mind opener. Confirmed my worst fear, but left with better understand what problem is and what can be done about it.
      Response from AudioNova Oakland
      Jul 20, 2022
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • Martha R.
      Jul 19, 2022
      5
      Rating 5.0
      very helpful
    • Kattye G.
      Jul 14, 2022
      5
      Rating 5.0
      Great customer service
    • Stephen S
      Jun 23, 2022
      5
      Rating 5.0
      Devin was most helpful
      Response from AudioNova Oakland
      Jun 23, 2022
      Devin will be delighted to hear that Stephen, we'll be sure to pass the feedback on.
    • Barry B.
      Jun 22, 2022
      5
      Rating 5.0
      Fixed the problem quickly and efficie
      Response from AudioNova Oakland
      Jun 23, 2022
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • James Stehr
      Jun 22, 2022
      5
      Rating 5.0
      Flexible accommodating my early arrival and most helpful repairing by damaged hearing aid.
    • Irene S.
      Jun 4, 2022
      5
      Rating 5.0
      Professional and thorough exam.
      Response from AudioNova Oakland
      Jun 6, 2022
      Thank you Irene for sharing your fabulous review with us.
    • Karen. L
      May 28, 2022
      5
      Rating 5.0
      Quick and efficieny
      Response from AudioNova Oakland
      May 30, 2022
      Thank you so much for your rating Karen, we hope to see you again soon.
    • Graciela A
      May 11, 2022
      5
      Rating 5.0
      Timely, professional
    • Peter Huber
      May 11, 2022
      5
      Rating 5.0
      Super service.
      Response from AudioNova Oakland
      May 11, 2022
      We're delighted that our solution is working for you. Thank you for sharing your review with us.
    • steve m
      May 10, 2022
      5
      Rating 5.0
      Great and efficient
      Response from AudioNova Oakland
      May 10, 2022
      Thank you for your great feedback, we're pleased you were happy with your experience.
    • Erin Ackdoe
      May 5, 2022
      5
      Rating 5.0
      Both of my parents received professional, patient and kind service from the office staff and especially Devin. The product itself performs as described, and our expectations were tailored to the specific type of hearing loss diagnosed by ENT. Highly recommend.
      Response from AudioNova Oakland
      May 5, 2022
      Thank you for your lovely feedback about Devin and the team at Broadway.
    • Annie A
      May 3, 2022
      5
      Rating 5.0
      I was seen promptly and my problem was quickly resolved! Devin was so helpful!
    • Blanca B
      Apr 23, 2022
      5
      Rating 5.0
      Very through, listening to the issues and acts
      accordingly

      T
      Response from AudioNova Oakland
      Apr 25, 2022
      Thank you for your rating Blanca, it means a lot to us to hear from happy customers.
    • Edward Kress
      Apr 20, 2022
      5
      Rating 5.0
      Devin is great,very informative about hearing, Highly recommend!
      Response from AudioNova Oakland
      Apr 20, 2022
      Devin will be delighted to hear that Edward we'll be sure to pass the feedback on.
    • Helene, P
      Apr 19, 2022
      5
      Rating 5.0
      Devin was very helpful and professional. We Thank Him for his support with mom’s hearing aid questions, assessment and direction in helping mom hear better with her hearing aides.
      Response from AudioNova Oakland
      Apr 19, 2022
      Devin will be delighted to hear that we'll be sure to pass the feedback on.
    • Sherrie S
      Apr 14, 2022
      5
      Rating 5.0
      Great customer service and friendly staff
      Response from AudioNova Oakland
      Apr 14, 2022
      Thank you for your great feedback Sherrie! We are pleased that you are satisfied with our customer service.
    • Jesus Maldonado
      Apr 12, 2022
      5
      Rating 5.0
      Response from AudioNova Oakland
      Apr 12, 2022
      Thank you so much for your rating Jesus, we hope to see you again soon.
    • Julio Herrera
      Mar 30, 2022
      5
      Rating 5.0
      Response from AudioNova Oakland
      Mar 30, 2022
      Thank you so much for your rating Julio, we hope to see you again soon.
    • Thomas Luce
      Mar 26, 2022
      5
      Rating 5.0
      From the beginning over the phone, I was treated quickly, with details, and warmth. Then in the office both the office person--she gave me her name, but at 84 my memory isn't that good, should have written it down but she was also wonderful-- and then Devin were again completely effective and very human.
      Response from AudioNova Oakland
      Mar 28, 2022
      Thank you for your lovely feedback about the team at Broadway!
    • Linda L
      Mar 25, 2022
      1
      Rating 1.0
      What a waste of time. Was expecting to get a hearing test and hopefully hearing aids. I was told I had too much wax, to go clean it out and return in 6 months. No mention of how exactly I should clean my ears either.
      Response from AudioNova Oakland
      Mar 25, 2022
      We always aim to deliver a great experience, and we're sorry that our service did not meet your expectations. Thanks for taking the time to bring this to our attention. We will use your feedback to help us improve in the future.
    • Darry L
      Mar 19, 2022
      5
      Rating 5.0
      Great service throughout my visit. Highly recommended.
      Response from AudioNova Oakland
      Mar 21, 2022
      Thank you for your great feedback Darry! We are pleased that you are satisfied with our service.
    • Romulus P
      Mar 11, 2022
      5
      Rating 5.0
      Excelllent client service
      Response from AudioNova Oakland
      Mar 11, 2022
      Thank you for the great review Romulus! It means a lot to us to hear from happy customers.
    • Tommy W.
      Mar 4, 2022
      5
      Rating 5.0
      Great, my technician was very knowledgeable & resolved my problem in no time. Thanks Mr Eberle
      Response from AudioNova Oakland
      Mar 7, 2022
      Thank you Tommy for sharing your fabulous review with us.
    • Judy R
      Mar 3, 2022
      4
      Rating 4.0
      Great customer service from a knowledgeable staff person.
    • Edita H.
      Feb 26, 2022
      5
      Rating 5.0
      Very gracious, professional and knowledgeable service
      Response from AudioNova Oakland
      Feb 28, 2022
      Thank you so much for your rating, we hope to see you again soon.
    • Kattye G.
      Feb 26, 2022
      5
      Rating 5.0
      Bob was very nice and explained everything he did before hand.
      Response from AudioNova Oakland
      Feb 28, 2022
      Bob will be delighted to hear that Kattye we'll be sure to pass the feedback on.
    • Jane W.
      Feb 16, 2022
      5
      Rating 5.0
      Excellent service.
      Response from AudioNova Oakland
      Feb 17, 2022
      Thanks so much for your feedback Jane! We’re really glad you enjoyed our service.
    • howard m.
      Feb 16, 2022
      5
      Rating 5.0
      bob is a great pro
    • Luis Rivera
      Feb 11, 2022
      4
      Rating 4.0
    • Martin B
      Feb 3, 2022
      5
      Rating 5.0
      Great customer service
    • Joan F
      Jan 28, 2022
      5
      Rating 5.0
      Very good service!
    • DavidH
      Jan 23, 2022
      4
      Rating 4.0
      Other than a slight scheduling hitch, everything was great
      Response from AudioNova Oakland
      Jan 24, 2022
      Thank you for your great feedback, we're pleased you were happy with your experience.
    • David H
      Jan 22, 2022
      4
      Rating 4.0
      Good service
      Response from AudioNova Oakland
      Jan 24, 2022
      Thank you for your great feedback David! We are pleased that you are satisfied with our service.
    • Edward Ailsworth
      Jan 22, 2022
      5
      Rating 5.0
      Response from AudioNova Oakland
      Jan 24, 2022
      Thank you for your rating Edward it means a lot to us to hear from happy customers.
    • irene
      Jan 21, 2022
      4
      Rating 4.0
      I learned there is somethings I can do to deal with myhearing loss.
      Response from AudioNova Oakland
      Jan 21, 2022
      We're delighted that our solution is working for you Irene. Thank you for sharing your review with us.
    • Margaret Carter
      Jan 20, 2022
      5
      Rating 5.0
      Response from AudioNova Oakland
      Jan 20, 2022
      Thank you so much for your rating Margaret, we hope to see you again soon.
    • Karen L
      Jan 12, 2022
      4
      Rating 4.0
      Did a good job
      Response from AudioNova Oakland
      Jan 12, 2022
      Thank you for your great feedback Karen, we're pleased you were happy with your experience.
    • Marsha J
      Dec 23, 2021
      5
      Rating 5.0
      Bob was great. He was patient with my qwerkiness and NOT a "used car saleman."
      Response from AudioNova Oakland
      Dec 23, 2021
      Bob will be delighted to hear that Marsha we'll be sure to pass the feedback on.
    • Michael D.
      Dec 22, 2021
      5
      Rating 5.0
      Took care of my problem promptly, and without any drama!
      Response from AudioNova Oakland
      Dec 23, 2021
      Thank you for your great feedback, we're pleased you were happy with your experience.
    • Irene Sardanis
      Aug 5, 2021
      If you've given up hope, see Rene at Connect Hearing. I was at the end of my rope and she was just what I needed to give me hope on improving my hearing with new hearing aids. Go see her if you have any problems hearing.
      Response from AudioNova Oakland
      Feb 19, 2023
      Hello I'm sorry for bracing into your privacy just like that i was scrolling on my update when i come across your name and profile then i was interested in knowing you then i try to add you but i can't, can you please add me up so we can talk if you don't mind thanks
    • Evan Custer
      Oct 14, 2019
      5
      Rating 5.0
      2nd update. Back to 5 stars. Went back another 2 times. Explained that my left aid was still popping out. She gave me a longer wire, and with the larger bell, now seems to work very well and is not popping out anymore. Emma also terminated the receptionist, who apparently was making errors with other people's appointments also. After a little bit of miscommunication, I can now highly re-recommend Emma. Very knowledgeable and provides good customer service.

      Update 4 weeks later from earlier review. Went back to see Emma, and it was like she had never met me before, even though this was my third visit. She didn’t seem to have any notes about previous visits. Although she gave me a longer wire because the aid in my left ear kept popping out (at my request), she hadn’t remembered that I had complained about it at the previous visit, and that she had changed the bell size. Very disconcerting. Also, the new receptionist doesn’t seem to have gotten a handle on her job. An appointment that I had made at my previous visit had gotten cancelled for some mysterious reason (She blamed it on the call service, whatever that is. ) It took a day before she responded to my call for a new appointment. Maybe the receptionist is suppose to give Emma notes about my case, but I would have expected them to be on the computer. Now I’m torn whether to continue seeing her, or try to search out a new audiologist. She seemed very competent, but it is really strange to not being recognized.

      Emma is very helpful and knowledgeable. I wanted to change audiologists, but since my hearing aids were only 3 years old, I didn't particularly want to get new ones so soon. She tuned up my hearing aids to better match my high frequency hearing loss, and gave me instructions on how to insert my aids. Even though I have been wearing aids for 8 years, and I complained that they kept falling out of my ears, she substituted a smaller rubber bell and told me how to properly insert them resting on the top of my ears instead of behind them. She explained the features of the more modern aids, and if the tweeks on my older aids don't work well enough, I will definitely plan on buying new aids from her.
    • Carl Anthony
      Oct 14, 2019
      5
      Rating 5.0
      It was the most amazing experience...and I had tried several other audiologist before this...Emma was terrific had made the whole experience really easy....now I can hear again ...thanks ...plus they offered care credit, which made paying for the hearing aids possible ...
      Response from AudioNova Oakland
      Oct 25, 2019
      Thank you Carl. We take pride in the top notch service we deliver to our patients. Please let us know if there is anything else you may need. We are always happy to help!

      Kind Regards
    • Earl Knight
      Oct 11, 2019
      5
      Rating 5.0
      Emma is very focus first approach representing customers service needs. I felt very comfortable on her approach to helping solve my hearing aid devices not functioning right for me. Her energy and enthusiasm provided me confidence she would be able help and provide a solution to my devices not servicing me well.
      I have visited other hearing organizations that made me feel that they just wanted to sell me their product.
      Response from AudioNova Oakland
      Oct 18, 2019
      Thank you Earl! The satisfaction of our patients is very important to us. It's great to know that you were well taken care of!

      Kind Regards
    • Donna Olson
      Oct 10, 2019
      5
      Rating 5.0
      Emma is great. She went out of her way to help with a technical issue I was having with my Phonak remote not connecting to my hearing aids. She didn't stop til she got to the bottom of it. Highly recommended. Dani at the front desk is awesome, too!
      Response from AudioNova Oakland
      Oct 11, 2019
      Our patients are always our top priority and it is great to know that all your needs were met! If you need anything else feel free to let us know.

      Kind Regards
    • Chuck Busch
      Oct 4, 2019
      5
      Rating 5.0
      Me and my wife have been going to Connect Hearing for a couple
      of months and always look forward to seeing Emma Noble who
      is always cheerful, friendly and bright in her tone and manor. She
      also demonstrates good understanding of hearing problems and
      how the aids work and should be used...Thanks Emma
      Response from AudioNova Oakland
      Oct 11, 2019
      We are glad that we could be of help! It is always our top priority to deliver top notch service to all of our patients. If there is anything else you may need please let us know.

      Kind Regards
    • Emilia Nelson
      Oct 4, 2019
      5
      Rating 5.0
      Connect Hearing has a great asset with Emma. She is thorough, sensitive person, with great education in audiology. I am here highly recommending the office in Oakland, and specially Emma's service.
      Response from AudioNova Oakland
      Oct 7, 2019
      Thank you so much for the kind review! We take pride in delivering top notch service to our patients.
    • Emma Love
      Oct 1, 2019
      5
      Rating 5.0
      Emma Noble! Very knowledgeable Audiologist. She is very thorough and very kind. My mom has been wearing hearing aids for years. Emma Noble explained to my mom how to put the hearing aids correctly in her ears. She tuned her hearing aids to the perfect level that my mom has never heard people like this before.
      I strongly recommend Emma and Connect Hearing.
      Thank you!
      Response from AudioNova Oakland
      Oct 2, 2019
      Thank you for the kind review! It's always our top priority to make sure each of our patients leave our office satisfied. Please feel free to give us a call or stop by if you need anything else.

      Kind Regards
    • Burton Chardak
      Sep 30, 2019
      5
      Rating 5.0
      Emma Noble, who is in charge of the Oakland office, is always a pleasure to visit. She checks out and carefully cleans your hearing aids and makes sure they are in tune with the client. Always a big smile.
      Response from AudioNova Oakland
      Oct 2, 2019
      Thank you for the kind review! We are glad we could be of help.
    • Anna Nilles
      Sep 21, 2019
      5
      Rating 5.0
      Emma is very knowledgeable.
      She is comfortable and friendly.
      She has shown me things I did not know
      She has informed me of the newest , up to date hearing aides that I would benefit from.
      I know I can count on her to keep me informed.
    • Marsha Caldwell
      Sep 17, 2019
      5
      Rating 5.0
      Excellent service Emma Noble is amaxing. Very knowledgable and a sweetheart. Great customer service skills.
      Response from AudioNova Oakland
      Sep 20, 2019
      Thanks for the kind review, Marsha!
    • Leslie Bolden
      Sep 15, 2019
      5
      Rating 5.0
      I just want to thank Emma Noble for doing such a great job in finding the right hearing aid for my Mom. It can be challenging because she has small ear canals, but you did it . Great job and thanks.
      Response from AudioNova Oakland
      Sep 19, 2019
      Our patients satisfaction is our top priority at all times. Glad that you were well taken care of!

      Kind Regards
    • Jeff M Russo
      May 7, 2019
      You could try having a live person answer the phone or return emails!
    • Shein Phyo
      Apr 18, 2019
      4
      Rating 4.0
    • Jasmine Chow
      Mar 20, 2019
      5
      Rating 5.0
      Joanne Brenner fitted my daughter with hearing aids 1.5 years ago, and the aids have changed my life since! Joanne is friendly, knowledgeable, and responsive via phone and email. 10/10 recommend.
    • Barry Bochner
      Mar 16, 2019
      5
      Rating 5.0
      Joanne is wonderful. This office is very customer friendly and technically capable. They go the extra mile to support their customers.
    • Judi Baker
      Mar 10, 2019
      5
      Rating 5.0
      I'm very glad I found Connect Hearing. I've had a great experience with having my hearing tested and purchasing a new hearing aid; and learning more about how the newest hearing aids work (the new technology is amazing). Super friendly, accommodating, and knowledgeable, I absolutely recommend Connect Hearing!!
    • Lorraine Lerner
      Jan 30, 2019
      5
      Rating 5.0
    • Sue Butler
      Dec 1, 2018
      5
      Rating 5.0
      I went to Joanne today at the recommendation of my husband as my hearing aid broke and I needed to get it fixed as soon as possible. She is delightful and fixed my hearing aid in just a few minutes. I will definitely return for all my hearing aid needs.
    • Carol Sandoval
      Nov 28, 2018
      5
      Rating 5.0
      My hearing issues are a bit unique. I cannot hear at all in my right ear (I have been deaf in that ear all of my life). I met Joanne Brenner at a Senior Health Fair and mentioned what my problem was and that I had tried a hearing aid (needed two) about 10 to 15 years ago and the technology just was not there to help me. She let me know that technology had improved and that if I wanted to give it a try again to come into their Oakland office. My visit to the office was such a joy. We talked about what situations were important to me, and what type of device I wanted (I wanted something that fit inside the ear). Joanne explained the pros and cons of the cros/bicros (that is what I needed) hearing aids and let me try one. I was sold before I even left the office with my trial aids. Joanne and her staff were wonderful to work with and I can now hear whenever someone speaks on my "deaf" side. I would highly recommend Connect Hearing to anyone having issues. Thank you Joanne.
    • David S Adams
      Nov 28, 2018
      5
      Rating 5.0
      Excellent hearing aid service for an out-of-town non regular client. Needed wax guards changed to be ready for two upcoming meetings. Thank you to Ms. Joanne Brenner for her responsiveness to my needs during two recent trips to Oakland.
    • Susan J. Fitzgerald
      Oct 30, 2018
      5
      Rating 5.0
      My husband and I have been working with Joanne for many, many years.
      She always has the latest information and works hard to see that we get the right equipment and the best/least cost. She is not shy or slow to call the supplier to answer a question. She is generous to a fault when we visit, providing batteries and small tools or supplies we might need to maintain or manage our HA. Smart and good humor makes every visit fun and educational. We send all our friends here and they are all satisfied too.
    • Jeff Sloan
      Oct 6, 2018
      5
      Rating 5.0
      JOANNE and CONNECT HEARING ROCK!!!!!! A guy with serious hearing probs, I've been to more than my share of hearing centers and audiologists, including other locals who have great reviews. No one comes close to Joanne!! - for knowing the ins and outs of hearing devices, willingly spending the time needed to make sure the fitting and setting are just right, having the experience, insight and intuition for getting it right, and having an outstanding sense of humor besides! My devices are finally working great after many trials and false starts. Music, conversation, the works - geez, what I was missing! THANK YOU JOANNE!!!! jeff
    • Lorie Kiser
      Oct 5, 2018
      5
      Rating 5.0
      I have to use my wife Lorie's account since I don't have one but is my pleasure to extol Joanne's value to me. Joanne and I go back more years than either of us wants to remember and she has been not only the most competent person but the most helpful I have met in thirty some years of wearing hearing aids. I'm most thankful for her expertise and helping ways.
      Jim Kiser
    • connie milligan
      Sep 18, 2018
      5
      Rating 5.0
      I feel so lucky to have found Joanne Brenner to guide me through the hearing aid process. Starting to use hearing aids was a big adjustment. She was so supportive and so knowledgeable. Now i'm more of an old hand, but her continued care, up to date information, and continuing support are precious. I would recommend her to anyone.
    • Edward Wong - East Wind Ezine
      Sep 17, 2018
      5
      Rating 5.0
      Joanne Brenner is competent, compassionate and caring . She's always looking for ways to improve my hearing and save time and money. The regular check ups and fine tuning provided by Connect Hearing show how much they value you as a customer. Just tops all around.
    • Ann Chen
      Sep 16, 2018
      5
      Rating 5.0
      I wanted to express my sincere appreciation to Ms. Joanne Brenner. Because of her effective communication, I was able to remotely help my Dad, Michael, decide on his latest hearing aid purchase at Connect Hearing store in Concord. As an educated buyer, I did a fair amount of online research throughout the process. She took the initiative to keep me well-informed by sending me an email summary of the result after my Dad's each visit. She always answered our questions with clarity in a timely fashion, providing us exactly the information I was looking for. She was patient with my dad and never rushed him for a decision. I felt she gave her honest opinion about the trade-offs between the hearing aid brands and models that suited my dad's situation.

      We are very happy with this experience. I knew from Consumer Report that Connecting Hearing is rated among the top for customer satisfaction. And still her excellent and knowledgeable service impressed me beyond my expectation!
    • Jan Newbold
      Sep 14, 2018
      5
      Rating 5.0
      Joanne Brenner has provided so much help to improve the quality of my hearing in all circumstances. She is thorough and personable. When it's time for me to buy new hearing devices, I know Joanne's first priority will be to find everything I need, no more and no less.
    • K Murphy
      Sep 12, 2018
      5
      Rating 5.0
      Joanne Brenner has provided great service to my spouse and me over the last 4 years.
    • Nancy Alonzo
      Aug 21, 2018
      5
      Rating 5.0
      Recently, I had some unresolved issues with my new hearing aids just before traveling to Berkeley for an extended visit. I was very fortunate to find a number for Connect Hearing. Joanne Brenner graciously offered to see me on short notice even though her vacation was beginning less than a hour before my last-minute appointment. She addressed all of my concerns, empathetically, patiently, and knowledgeablely. If my home were not 2,500 miles away, I definitely would choose her for all of my audiological needs.
    • Lionel Cooper
      Aug 12, 2018
      5
      Rating 5.0
      I am so appreciative of Joanne and the difference she has made with helping me get the right device. She was thoughtful, caring, and supportive. I will certainly go back to her in the future. Although I live sixty miles away, her professionalism and commitment to consumer service far exceeds others and would not hesitate to recommend her to others.
    • Jennifer Mori
      Jun 29, 2018
      5
      Rating 5.0
      Joanne Brenner of Connect Hearing has been taking care of me for years. She is terrific - knowledgeable and always helpful. Absolutely the best!
    • Steve Healey
      Jun 27, 2018
      5
      Rating 5.0
      I have had the pleasure of knowing Joanne Brenner at Connect Hearing in Oakland for years now and she is one of the most conscientious and knowledgeable people I know, especially in regards to hearing loss and hearing aids. Her office is really quite responsive to any hearing aid related questions or problems that i have, and will work with me regarding any concerns i have with my aids themselves, or hearing testing or dealing with my insurance company. Joanne knows how various insurance works and more importantly, is extremely knowledgeable about the various hearing aids themselves and how to set them up and troubleshoot any issues. If you need to get hearing aids I would think that there is no place that is going to give you better quality customer service than Joanne at Connect Hearing. A big thanks to Joanne.
    • Wolfie Wolf
      Jun 23, 2018
      5
      Rating 5.0
    • Matthew Mansfield
      Jun 15, 2018
      5
      Rating 5.0
      I had to visit this office for a audiogram test and was surprised by the pleasantry and politeness. Specialist Brenner, Joanne was very professional and provided a excellent service for me. If you need to have any ear related test or professional opinion, I would recommend this particular location.
    • Lynn Seng
      May 26, 2018
      5
      Rating 5.0
      My husband and I are thrilled to have found Joanne Brenner and Connect Hearing. We moved 18 months ago to Alameda and had recently received a notice from the hearing aid provider he used in Santa Rosa that the warranty on his aids was going to expire in 3 days. After three years of continuous use, we knew they needed a check-up, clean-up, etc., and so searched for a Siemen's provider in our area. Thank goodness we found Connect Hearing and Joanne, thanks to the rave reviews on Google!

      Joanne responded immediately and did some digging, both with the former provider and with Siemen's. She discovered that, if we got the aids to her the next day, she could send them to Siemen's and they would do a thorough inspection and repair, if necessary, and return them in about a week, all under the original warranty. When we arrived at Connect, she made time for us and explained everything that was going to happen. Joanne also did us the great favor of cleaning up my husband's old hearing aids, even replacing the plastic cones and tubes, so that he would be able to hear somewhat while we waited for the return of the Siemen's aids.

      True to her prediction, we got the call 7 days later and returned to Connect Hearing today. Joanne was happy to be able to present the improved devices to us, complete with new features. They are nearly brand new!!! We are grateful to Joanne for all of her efforts on our behalf, and for her gentle reassurance and good humor. She is the only person we will call when we need more help hearing. Thank you Joanne - you are wonderful!
    • Lorraine Lerner
      May 24, 2018
      5
      Rating 5.0
      Joanne Brenner at Connect Hearing is a professional that really cares about her clients. She goes the extra distance to make sure that hearing aides are being used optimally and comfortably. Can't thank her enough!!
    • Lucky Lum
      May 10, 2018
      5
      Rating 5.0
      The photo of the building is misleading because the building is being remodeled. Nevertheless Connect Hearing, formerly Newport Audiology, located on third floor, has been by my provider for many years. Joanne B. has been and continues to be the best in the business, as I have tried many different companies in the entire SF bay area. I have referred friends and relatives as well. Joanne B. is to be commended for excellent customer service and hearing device recommendations. Clearly 6 stars.........
    • Lisa b. Hammond
      Feb 12, 2018
      5
      Rating 5.0
      Our experience with Joanne at the Oakland office has been nothing less than wonderful! Joanne and her staff take excellent care and give us personal attention every visit, no matter how busy their schedule is! (and they are Busy!) We have even had drive up service when we needed new batteries, and couldn't find parking!
      Knowledgeable, professional, warm, personal and caring.
    Displaying reviews 1 - 2 out of the 200 most recent

      Nearby Connect Hearing Locations