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Welcome to Your TeleHealth Tablet

TeleHealth Tablet Basics

From Connect Hearing, we want to welcome to your Phonak Hearing Aid Trial with the TeleHealth Tablet. Over the next 2-weeks of the product trial, you will receive the same top-rated hearing healthcare all from the comfort of your home. Should you choose to purchase your hearing aids we'll include the tablet as our gift to you!

Your Samsung Tab A smart tablet is fully-functional with all the necessary tools to connect, fit, and adjust your new hearing aids. To get started, let's review the components that came in the box, turn on the tablet and review what each of the icons mean. 
Unboxing Your Tablet - upon opening your TeleHealth Tablet make sure you have all the components:

- Tablet
- Charging cable
- Wall plug adapter
- Instruction booklet
Turning Your Tablet On - to turn your tablet on and off, locate the buttons along the right side and press and hold the upper button.

Plugging in the Charging Cable - when your tablet needs recharging, plug your charging cable into the charging slot in the bottom middle of the tablet and the other end into the wall adapter and into a compatible outlet.

Homescreen Icons - once powered up, your TeleHealth Tablet will display the following icons on its homescreen:
Connect Hearing - this icon will bring you back to this Welcome Page on the Connect Hearing website.

myPhonak App - launch this app to connect to your Phonak hearing aids for remote fitting and adjustments.

Microsoft Teams - can be used to video conference in cases where there are problems connecting with myPhonak.

Contacts - here you'll find the phone and email of your hearing care provider to contact them any time.

Google Chrome - Use this web browser to search the internet.
User Guide - get more information on your hearing aids by viewing the manufacturer's user guide.

Hearing Aid Help - access videos showing how to change batteries, clean and maintain your hearing aids.

Gmail - your tablet comes with its own email address. Use this app to check the inbox.

Calendar - We've already added your first Telehealth Appointment. Add more appointments as needed.

myPhonak App

Your TeleHealth Tablet comes with the myPhonak App already installed. The app itself will allow you to connect with our staff, access remote control functions and many more. During your TeleHealth appointment, you will launch this app to connect with your provider. 
  • Remote Support - connect with your Connect Hearing Care Professional for remote video chats.
  • Hearing Aid Adjustments - your provider can tweak your settings to optimize levels to your needs.
  • Hearing Aid Status - see state of battery charge, wearing time statistics and configurations.
  • Remote Control - control from the tablet the volume and frequencies of your hearing aids.
  • Hearing Diary - keep track of your experiences and provide feedback to your provider to optimize your hearing.

Access the myPhonak 4.0 User Guide.

Understanding Your Hearing Aids

How to clean a Receiver-in-Canal Hearing Aid
How to clean a Phonak Marvel Hearing Aid

Your First TeleHealth Appointment

Our staff is excited to connect with you and we have already put your upcoming TeleHealth appointment in your tablet's calendar. To see your appointment, the calendar widget should appear in the middle of the homescreen. You can also click on the calendar icons on the lower right hand corner of the tablet screen.


1.  Hearing aids and Telehealth Tablet arrive to your home.

Be sure to check your package, ensuring you have all the components for your Phonak hearing aids as well as the tablet.


2.  Your Confirmation Call

Within a couple of days of receiving your devices, our staff will call you to review the contents of your box - confirming you have all necessary devices, cables, etc. To prepare for your TeleHealth Appointment, we will go over turning each device on and off, connecting to the myPHonak App, and answer any other questions you may have.


3. TeleHealth Appointment

At the day and time of your appointment, your Hearing Care Provider will connect with you for a video chat, using the myPhonak App. During your appointment, you will use your hearing aids to do a remote hearing test. With the results of the test, the provider will work with you to make real-time adjustments to the hearing aids, optimizing its fitting. After answering any other questions you may have, you will then schedule a follow up TeleHealth Appointment within the next couple of days.

Tips when connecting

  • Be sure you are seated comfortably. It will help to have a table in front of you and the tablet sitting in the green tablet holder that has been provided. The tablet should not be plugged in for the video call so it will sit in the green tablet holder correctly.
  • Make sure the room is well-lit and relatively quiet.
  • A spouse, family member, and/or friend are welcome to sit nearby for support.

Returning your Devices

If you decide to purchase - the hearing aids and telehealth tablet will still need to be returned. If you are participating in the trial, your hearing aids are demos and you will be issue brand-new devices. 

If you decide not to purchase - as with all our patients, there is no-obligation but our staff is sincerely passionate about finding a solution that works for you. We'll want to know where you're still struggling in hearing and may have more ideas to try. In the event you will not be keeping the devices, we ask that you box them up along with any accompanying cables and materials. Our staff will be in contact with instructions on how to return it.